Terms and Conditions

Complaints: 
Where we cannot resolve a complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www. disputeresolutionombudsman. org/which-trusted-traders- partnership/ ‘
Please send written confirmation you have or will update your website and/or T & C’s with details of your Alternative Dispute Resolution service.